Refund and Dispute Policy
Last Updated: 04th September, 2025
At Silkstone AI, we strive to deliver high-quality AI automation solutions tailored to moving companies. Your satisfaction is important to us, and we want to be transparent about our refund and dispute policy.
Refunds:
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Due to the nature of digital services and software, completed services and delivered automation systems are generally non-refundable.
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If you are dissatisfied with a deliverable, please contact us within 7 days of delivery so we can review your concern and attempt to resolve it.
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In special cases, partial refunds or service credits may be issued at our discretion.
Disputes:
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If you believe a charge was made in error, please notify us within 10 business days of the transaction.
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We will investigate disputes promptly and provide a written response within 5–7 business days.
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Chargebacks through your bank or payment processor may delay resolution. We encourage contacting us first for a faster outcome.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Silkstone AI
42 Longley Ings, Oxspring, Sheffield, UK
Email: indunil@silkstoneai.com
Phone: +44 7309 520 243
Thank you for trusting Silkstone AI with your business needs. Your privacy is our priority.